OUR WORK
Disrupting the industry, one location at a time.
TACO BELL
CASE STUDY:
Self-ordering Kiosk Installation
CLIENT NEED
Recognizing the importance of a seamless customer experience, Taco Bell sought a solution that would streamline
the ordering process while maintaining the highest standards of quality and service.
The restaurant made the strategic decision to introduce self-service kiosks at over 5,000 locations,
all within a tight deadline, as a way to enhance the customer experience and
maintain top-notch quality and service.
DAVACO’S SOLUTIONS
DAVACO provided a comprehensive solution by meticulously managing the installation of 10,000
self-ordering kiosks across Taco Bell’s vast network of over 5,000 locations.
The project encompassed a range of essential tasks, including conducting meticulous site surveys
before installation, securing necessary permits, handling all high and low-voltage electrical work,
verifying content, and providing ongoing maintenance services.
PROJECT INCLUDED
- Project Management and Program Oversight
- Pre-Installation Site Survey of Each Location
- Scope and Inventory List Development
- Permit Procurement as Required by Each Municipality
- Receipt of all Components to be Installed in DAVACO Warehouse Facilities
- Plumbing Services
- High and Low-Voltage Electrical Work
- Confirmation/Trouble-shooting of Loaded Media Content
- Installation of Self-Ordering Kiosk
- On-Going Maintenance Services Provided as Needed
CLIENT BENEFITS
- Nationwide Consistency
- Enhanced Customer Experience
- Reduced Downtime
- Increased Order Capacity